***RETURNS/ EXCHANGE
Since your product is custom printed just for you, Scentre Quarmoshop DO NOT ACCEPT RETURN/ EXCHANGE. If you have any problem with the item you purchased, please let us know at [email protected] and let our support team do our best to assist you. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
We won’t responsible for refund or exchange if you return items on your own without contacting us first. Please don’t return item to the address writing on the package. Thank you for your understanding!
***REFUND/ RESEND
We accept refund/ resent in these cases:
Please contact us within 2 days of receiving the item
We are committed to providing exceptional customer service, and we accept refunds or reshipments in the following cases:
– Damaged/Poor Quality Item: If you receive a product with a damaged or poor-quality print, please contact us within 2 days]of receiving the item. We will initiate a return or reshipment process after reviewing your case.
– Wrong Item (Wrong Design, Wrong Product Type): In the event that you receive the wrong item, such as a different design or product type from what you ordered. We will promptly arrange for a return or reshipment.
– Wrong Size Item (We Sent the Wrong Item You Purchased): If you receive a product of the incorrect size that does not match your original order. We will facilitate the return or reshipment process.
– Item Has Not Arrived Within 35 Days for US Orders or 60 Days for International Orders: If your order has not been delivered within 35 days (for US orders) or 60 days (for international orders) from the date of purchase, please notify us. We will investigate the issue and either refund your purchase or reship your order, based on your preference.
Please contact us by email at [email protected] and our support team will help you arrange a replacement or refund as soon as possible.
- Replacement orders will take time like normal orders (7 business days for processing and 2 – 4 weeks for delivery). Customer don’t need to pay for any replacement fee/ resend fee in these case.
- Refund will be process right after we receive your request. Credit will be back to your account in 3 – 10 days regardless of the bank of your account.
We do not accept refund/ resent in these cases:
We regret to inform you that we do not accept refunds or reshipments in the following cases:
– Customer Chooses the Wrong Size: We are unable to process refunds or resend products if the incorrect size was selected by the customer during the order placement.
– Package Missing Due to Incorrect Shipping Address: If the package goes missing or is undeliverable due to an incorrect shipping address provided by the customer, we cannot offer refunds or reshipments.
– Customer Does Not Like the Item Material: While we strive to provide accurate product descriptions, refunds or reshipments will not be granted if the customer does not like the item material.
– Customer Changes the Order/Shipping Address After Shipment: Once a product has been printed and shipped, any changes to the order or shipping address cannot be accommodated, and refunds/reshipments will not be processed.
– Customer Returns the Product Without Notifying Dog So Cute: To initiate any return or exchange, it is essential for customers to notify Store in advance. Returns received without prior notification will not be processed.
SPECIFIC CASE:
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 2 hours to contact our customer service and request order modifications or a cancellation. After 2 hours or your order has already been placed in production, they can no longer be modified.
CUSTOMER ORDER WRONG SIZE
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the Size guide option or Size Chart link on the menu to find your best fit!
DAMAGED/ INCORRECT ITEM
At Scentre Quarmoshop, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee satisfaction to all of our customers by offering free replacement orders or refunds for affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item, and the QR code attached on the package of the affected items. Please contact us by email at [email protected] and one of our helpful support staff will organize a reprint or a refund for you!
Please make sure that:
The product was received in the last 30 days
The product itself or the printing is defective OR the final product is different with the one you ordered
ORDER NOT RECEIVED
If your item has not arrived within 35 days for US order or 60 days for international order (not include 7 – 10 days processing) after having ordered, contact one of our heroes through our mail [email protected] for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
TRACKING SAYS DELIVERED BUT YOU DIDN’T RECEIVE IT
If a package falls into this category, Scentre Quarmoshop reserves the right to send a replacement. Refunds are only available for orders that have been successfully received.
ORDER LOST/ RETURN TO SENDER DUE TO INCORRECT SHIPPING ADDRESS PROVIDED
Please make sure to check carefully your shipping address before confirming your order.
- If the parcel lost because of the wrong shipping address, we are not responsible for replacement/ refund.
- If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time…), we reserve the right to send a replacement. Refund are not accept in these case.
If you have any questions, feel free email to [email protected]. We will answer in 1 – 2 business days.
