VFL Bochum 1848 Low Top Shoes shoes

At our store, customer satisfaction is our top priority. As all our products are made-to-order and personalized, we kindly ask you to carefully review our policy below before placing your order.

Order Adjustments & Cancellations

You may request changes or cancellations within 12 hours after placing your order by contacting us via our Contact Us page.

• Personalized items cannot be modified once the order is finalized.
• Changes to product type, size, or color are not accepted unless they affect pricing.
• For discounted or bundled orders, please cancel and reorder to make changes.
• Note: Orders canceled within 6 hours may still incur a non-refundable processing fee.

Refund Policy

As all items are custom-made, we do not offer refunds for:

• Wrong size or color chosen by customer
• Delayed delivery caused by couriers or customs
• Change of mind

We are happy to refund or replace your item in these cases:

• Item is defective or damaged on arrival
• Item received is incorrect in size, color, or design
• Printing is blurry or misaligned
• Order does not arrive within 45 business days from purchase date (claims must be filed within 60 business days)
• Major defect in quality (report within 7 days of delivery)

Please provide the following evidence via email:

• Photos of the defective or incorrect product
• Size tag and measurement proof (if needed)
• Photo of the original shipping label

Our team will review your case and respond within 48 hours. If approved, we will process a refund or send a replacement within 7 business days.

Return Policy

No returns are required. If your order qualifies, we will send a replacement or refund without asking for the product back.

• Please do not return items without our instruction – unauthorized returns will not be processed.
• Items purchased during promotions or sales are not eligible for refunds or exchanges.
• Shipping costs are non-refundable unless the item is faulty.

Disclaimers

• Please ensure your shipping information is accurate. We are not liable for failed deliveries due to incorrect or incomplete addresses.
• All risk transfers to the buyer once the order is handed over to the shipping carrier.
• We reserve the right to refuse refunds in case of abuse or fraudulent claims.

If you have any concerns about your order, please contact us promptly via our Contact Us page. We’re here to help!